Marriott’s Bonvoy Changeover Brings Glitches Galore

Since earlier than the transfer to a brand new awards chart on March 5, longtime Starwood Most popular Visitor and Marriott members have encountered many issues with Bonvoy. Snafus like award certificates not working, reservations disappearing, and elite standing demotions and factors devaluations being utilized retroactively after reserving are being reported on websites like Here is a sampling of some feedback:

“Reservation for tomorrow evening utterly disappeared from the system,” one person reported on the positioning. “Cannot discover it within the app below upcoming or canceled. Cannot discover it within the reservation system utilizing the outdated SPG affirmation# nor the brand new bonvoy affirmation#.”

“I had 9 years of Platinum standing, 2019 would have been my 10th, making it to lifetime standing,” one other wrote. “They’ve downgraded me to 7 years of Platinum claiming that 2 of my years didn’t qualify when in truth I do know they did.”

“Booked a room direct on a Sunday evening, for a Wednesday arrival,” a 3rd person wrote. “The three day cancellation interval was expired by the point of reserving. Once I examine the subsequent day there are TWO full reservations. Instantly known as to cancel 2nd erroneously booked room. ‘I am sorry ma’am, we aren’t going the waive the 1 evening minimal price.'”

What loyalty members are affected?

Among the many disgruntled are prospects who thought they had been locking in luxurious resorts at decrease redemption charges earlier than the awards chart modifications grew to become official. On March 5, redemption classes had been modified for about 6% of 5,700 properties. Some went up, some went down.

Probably the most notable modifications had been for resorts previously in Class 7, the place rooms began at 60,000 Marriott factors per evening, to the brand new Class eight fee of 85,000 factors. Vacationers booked stays as much as 50 weeks into the long run by the March 5 deadline to safe the low, locked-in fee of 60,000 factors.

For some prospects, at the very least, their plan to lock in charges did not work out. The Center Age Miles weblog just lately reported discovering good availability in January on the five-star lodge St. Regis Rome. Then in March, as members had been scrambling to lock in low charges for the long run, there have been no out there rooms to be discovered. But proper after the charges went as much as 85,000 factors per evening, a lot of rooms had been as soon as once more out there, the weblog discovered.

What ought to loyalty members do now?

For those who’re a Bonvoy member who could possibly be affected by these modifications — and even for those who had Marriott or Starwood factors that may have been transferred to the brand new program — there are some things you might do.

Go to the Marriott web site to ensure you’re nonetheless booked When you have a present reservation — both awards redemption or money.

Take a look at the speed you’re paying and scan your complete for any charges you weren’t anticipating.

Name Marriott immediately if one thing is not right at 800-535-4028.

 Print out the web page or take a screenshot if the whole lot seems good, so that you’ll have proof in case your reservation is altered.

Test your rewards account. Does your elite standing look proper? When you have free evening certificates, look carefully: Are they designated for the redemption class you anticipated? Once more, print the web page or do a screenshot to report info.

Communicate up. Web sites like purpose to stress the corporate to take these issues significantly, and also you would possibly be capable of discover options amongst others coping with comparable points.

Lastly, for those who’re so annoyed that you simply’re able to stroll away, think about transferring your Marriott factors to any of 40 airline companions. You’ll get a Three-for-1 trade fee, that means 30,000 Marriott factors will get you 10,000 airline miles. However relying in your future journey plans and the way badly you wish to wash your arms of Marriott, it could possibly be a superb choice.

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